Privacy Notice

  • Got Party does not collect or keep any credit card information on file. Our credit card provider is Pay-Pal A Secured Credit Card Payment Company.
  • We neither sell nor share customer buying information. We do not collect or have access to your credit information unless your order is placed over the phone.
  • We do not send spam e-mail to our customer except those that join our mailing list to receive specials and discounts doing the Holidays.

Shipping Information

Shipping is Free for orders over $30.00 or a flat shipping fee of only $10.00 is required

International Orders Please Click Here Shipping Information

including Alaska, Canada, Puerto Rico, Hawaii and Mexico

Office Hours are 6AM to 6PM Pacific Time (Our Location -Los Angeles, CA)

Our main job at GOT PARTY is to place your order in your hands as fast and efficient as possible. All orders are processed and packed within 24 to 48 hours of receiving your order. If there is a delay for any reason we will send you an email explaining what the delay is and give you the option to cancel your order or allow us to complete your order.

Our normal method of shipping is by Fed Ex Ground and UPS Ground. Some orders are shipped by USPS partial post or 1st Class mail. Processing your order will take 1 to 2 days to complete and Delivery is within 5 business days from the time your order is shipped. Business days are Monday - Friday.

Express Shipping

For express shipping by Fed Ex, UPS or USPS please email info@gotparty.com and arrange for express shipping. Please use the same email address for your email messages as for your purchase. We file by Email Addresses. Express Shipping fees must be paid in advance of shipping. We also accept Fed Ex and USP accounts.

Rush Shipping

Every attempt is made to pack and ship your order within 24 to 48 hours as promised but problems can and will occur in the course of doing business. If your order is needed by a certain date and it's within 7 days of you placing your order please let us know that date. We will make every effort to meet your desired date for delivery. Ground shipping is not accepted by Fed Ex or UPS on Saturdays or Sundays. Please phone 323-912-0636 or Email info@gotparty.com for assistance.

Refunds and Exchanges

Store Policy

All Sales Are Final once your order has been shipped and received.

1. Damaged Products: Please inspect your order upon receiving it. Complaints of damaged products must be brought to the attention of GOT PARTY within (2) two days of receiving your order. No exceptions. Phone 323-912-0636 or email info@gotparty.com

2. Missing Items: Please inspect your order upon receiving it. Complaints of missing items must be reported within (2) two days of receiving your order. Any items missing will be replaced or a refund offered. Missing items are shipped free.

3. Descriptions and Photos: Please view photos and read descriptions of all products you order. If you have questions and do not fully understand what a product is, please contact us at 323-912-0636 or email us at info@gotparty.com.

4. Store Policy: "No refunds or exchanges for items ordered but not wanted once the item arrives. All Sales Are Final.

5. Refunds: In the event that Gotparty.com agrees to a refund for items bought but not wanted for whatever reason there is a 25% restocking fee and a $10.00 handling fee that will be deducted from the refund. Buyer is responsible for returning the items in an unopened package and in sellable condition or no refund is considered.

Need Assistance?

CONTACT US

Phone 323-912-0636

OR

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